Refund policy

Return and Refund Policy

Effective September 9, 2026

We want you to be happy with your purchase. Eligible products may be returned within 30 days of the delivery date.

Eligible returns

To qualify for a return, an item must be unopened, unused, in its original condition, and returned with its original packaging when applicable. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or was sent incorrectly.

Non-returnable items

For health, safety, and hygiene reasons, we cannot accept returns of:

- Elderberry syrups, herbal teas, tinctures, gummies, or other ingestible products
- Opened or used body butters, body oils, hair and scalp oils, balms, or other personal-care products
- Seedling plants and other live plants
- Garden registration, consultation, and other services after the service or registration has been provided
- Custom-made or specially prepared items

Unopened personal-care products may be eligible for return within 30 days of delivery.

Damaged, defective, or incorrect orders

Please contact us within 7 days of delivery if your order arrives damaged, defective, spoiled, or incorrect. Send your order number and clear photos of the item and packaging to [your customer service email]. We will review the issue and, when appropriate, provide a replacement or refund. You will not be responsible for return shipping in these situations.

How to request a return

To request an eligible return, contact us at [your customer service email] with your order number, the item you want to return, and the reason for the return. Do not send items back before receiving return instructions.

Refunds

After we receive and inspect an approved return, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Please allow your payment provider’s processing time for the refund to appear.

Original shipping charges are non-refundable unless the return is due to an error on our part, a damaged item, or an incorrect item.

Pre-orders

Pre-order cancellation requests must be submitted before the order ships. Once a pre-order has shipped, it is subject to the product-specific return rules above. If we cannot fulfill a pre-order, we will notify you and provide a refund.

If you have questions about a return or refund, contact us at sassygarden0075@gmail.com